FREQUENTLY ASKED QUESTIONS

  • Free range, barn laid, cage laid - What's the difference?

    Cage
    laid eggs are the cheapest eggs, but also the most restrictive for the
    hens. They spend their lives in small, individual cages. 

    Barn
    laid eggs allow the hens to roam, but only within a large shed with no
    access to the outdoors and limited chances to engage in natural
    behaviors. 

    Free Range eggs allows for the best of both worlds.
    Combining the ability to roam and chicken in the great outdoors during
    the day, while providing a safe and secure climate controlled
    environment inside the shed at night and for those days when the great
    outdoors don’t seem so appealing.

  • Why are free range eggs more expensive?

    By allowing our hens to roam at free will during the day, we are unable
    to have the same level of control over their environment as other
    methods allow. This results in lower production levels per hen for a
    higher level of operating cost – roaming hens work up a healthy
    appetite! We gladly take this trade off to ensure the welfare of our
    ladies, but it leaves us unable to compete on price with other more
    intensive methods such as cage eggs.

  • What is the stocking density?

    To be labelled free range there must be no more than 10,000 hens per
    hectare of outdoor space. We currently run 2,500 hens per hectare.
    That’s over 5m2 for each individual hen of available outdoor space to do
    all their chickening things.

  • When will my eggs be delivered?

    This ensures that we deliver super fresh eggs, but can also make
    delivery times unpredictable. We ask customers to be available between
    6am-5pm on their selected day of delivery or leave gates unlock  If you
    will not be home during this window we encourage you to leave additional
    instructions via the ‘Order Notes’ box on the checkout process as to
    where you would like the eggs to be left. If nobody is home and no order
    notes have been provided, then we will leave the eggs on the doorstep
    and send you an sms to let you know that they have arrived. If none of
    our arrival windows suit, then please keep in mind we are also able to
    deliver directly to your workplace if it is located within our delivery
    area.

  • Are my credit card details safe?

    Our
    online ordering system is powered by Square payments system. This means
    that when you checkout on our website, your credit card details are
    handled directly and securely via Square. We do not have direct access
    to your credit card information – the payment is processed solely by
    square in a secure and trustworthy manner.

    To view Square’s privacy policy follow this link:

    https://squareup.com/au/en/legal/general/privacy

  • I need to cancel/reschedule my order

    If something unexpected comes up and you need to cancel or reschedule
    your order please give us a call on 0401 951 952. Please note that the
    total paid includes a credit card processing fee. This amount will not
    be refunded.The refunded amount will be what was paid, less any
    transaction fees incurred by us. These transaction fees are externally
    set by our payment provider. Rescheduling of your order does not incur
    any additional costs if we are notified before 5pm on day before delivery.

  • How long will my eggs last?

    We aim to have our eggs from lay to your front doorstep in under 48
    hours. This means that they arrive in peak condition and will last 6
    weeks in your fridge. The optimum placement for you eggs is on one of
    the middle shelves within the fridge.

  • Why are my hard boiled eggs difficult to peel?

    When an egg is first laid the egg white ‘sticks’ to the inner membrane
    of the egg shell. Over time, due to the ageing process of the egg, the
    white separates from the inner membrane allowing the shell to be easily
    removed. This process usually takes 7-10 days from the date of lay.

  • There was a spot of blood in my egg

    During the packing process we run each egg over a bright light. This
    process is called candling and will generally show up as dark spot in
    the yolk and be discarded. We pack all of our eggs daily by hand, so
    occasionally human error may occur and a spot is missed. Blood spots are
    formed very early in the egg development process and are completely
    harmless and safe for human consumption. They are generally the result
    of the hen being startled and are not an indication of the hens overall
    health or that a disease is present.